Mystery Shopping & Audit Investigations

By India’s Most Trusted Detective Agency

In today’s competitive environment, consistency in customer experience is vital for any brand’s success. Whether it’s a retail chain, a luxury hotel, an airline, or a banking institution, organizations must ensure that each outlet, franchise, or branch is adhering to company protocols, customer service guidelines, and operational standards. This is where mystery shopping investigation services by Sleuths India come into play.

As a President of India award-winning private detective agency, Sleuths India specializes in offering confidential mystery audits and third-party quality assessments through undercover operatives who pose as real customers. Our experienced team conducts in-depth, unbiased evaluations to help businesses understand whether their frontline teams are truly delivering the promised experience.

We’ve successfully conducted mystery shopping audits for top brands across sectors such as retail, hospitality, F&B chains, multiplexes, airlines, beauty salons, shopping malls, and financial institutions.

Why Hire Sleuths India for Mystery Shopping Investigations?

Sleuths India brings over two decades of unparalleled expertise in mystery shopping services in India. With a pan-India presence and highly trained professionals, our team can be deployed across any city or town to validate whether your brand ethos is being honored at ground level. You should consider hiring us when:

- You wish to validate whether all your outlets and franchises are maintaining uniform customer service standards.
- You need insights into how your staff interacts with customers—right from greeting to handling complaints.
- You want to monitor if the in-store ambiance, product placement, and staff etiquette align with brand guidelines.
- You suspect unauthorized or unethical practices, such as underbilling, refusal to issue invoices, or running a parallel business.
- You want to assess compliance with billing standards, queue management, service timelines, and infrastructure usage.
- You want to objectively measure KPIs like wait time, checkout process, sales behaviour, or upselling efforts.
- You are concerned that a particular franchise is harming the brand by deviating from corporate SOPs.
- You want to ensure that airline or hospitality staff follow proper protocol in customer handling.

Our Mystery Shopping Methodology

Sleuths India uses a time-tested and data-driven process that allows clients to gain a 360° understanding of their brand’s customer-facing operations. Our mystery shopping audit involves:

- Deploying trained mystery shoppers who match your target demographic and visit your outlet discreetly as customers.
- Collecting real-time data on customer service levels, infrastructure hygiene, staff responsiveness, and service quality.
- Evaluating compliance with organizational policies, brand communication, and SOPs.
- Reporting granular findings across locations, which are then aggregated based on your organizational hierarchy.
- Offering action-oriented recommendations and quality analytics to enhance customer satisfaction and operational efficiency.

Our Competitive Advantage

Sleuths India stands apart in the mystery audit space due to our vast infrastructure and elite investigative pedigree. We operate out of high-tech offices in Delhi, Mumbai, Bangalore, Pune, Kolkata, Chandigarh, and Lucknow, allowing us to serve clients pan-India with agility. Our strength lies in our investigative roots—our team includes former officers from India’s premier agencies like the RAW, Intelligence Bureau, Army, and Police Services. We are also active members of prestigious industry bodies such as APDI, WAD, ASSOCHAM, CII, DMA, and NASSCOM, ensuring we remain aligned with global best practices.

Whether you are a global brand or a growing domestic chain, you can rely on us to uncover the real picture behind your customer experience delivery.

Partner With Sleuths India to Safeguard Your Brand Integrity

When it comes to mystery shopping audits in India, accuracy, confidentiality, and integrity matter the most. Sleuths India brings all three. Our reports offer not just data, but insight—and not just findings, but direction. If you're seeking a reliable partner to evaluate your customer service delivery across locations, Sleuths India is your go-to agency.